使用“电话银行”必备口语

Schelfaniel

　　Telephone Banking 电话银行

　　Representative: Hello. How can I help you today?

　　Customer: Hello. I'd like some information on the telephone banking services offered at by your bank。

　　Representative: Certainly. May I have your account number?

　　Customer: Of course. It's 4392107.

　　Representative: What would you like to know?

　　Customer: How do I sign up?

　　Representative: Just let me know, I'll sign you up immediately。

　　Customer: Can you tell me how the telephone banking services work?

　　Representative: You can do all your day-to-day banking over the telephone, 24 hours a day。

　　Customer: That's great. How do I access my account?

　　Representative: Just call the bank, key in your PIN number and listen to the menu of options available。

　　Customer: How do I choose which option I want?

　　Representative: Just press the number for the service stated by the recording。

　　Customer: What kind of things can I do?

　　Representative: You can check your balance, pay bills, order a statement or even transfer money to another bank。

　　Customer: That's fantastic! Can I trade stocks and bonds。

　　Representative: I'm afraid you will have to have a special account for that。

　　Customer: What about getting help if I have any problems?

　　Representative: There's an automated answering machine and staff are available 9 to 5 seven days a week。

　　Customer: It all sounds very good to me. I'd like to sign up。

　　Representative: Alright, can you answer a few questions please?

　　Customer: Certainly。

Schelfaniel

　　Useful Vocabulary 词汇

　　24 hours a day

　　account number

　　automated answering machine

　　day-to-day banking

　　menu of options

　　telephone banking services

　　to access an account

　　to check your balance

　　to key in a PIN number

　　to order a statement

　　to pay bills

　　to sign up

　　to trade stocks and bonds

　　to transfer money